California Aging and Disability Resource Connection

Riverside  |  OrangeSan Diego  |  San Francisco  | North Central  | Del Norte  | Nevada

San Diego County ADRC


Lead Oranization County of San Diego
Core Partners County of San Diego/Aging & Independence Services
Access to Independence
Trilogy Integrated Resources, Inc

Inside San Diego:  1.800.510.2020

Outside San Diego:  1.800.339.4661

Links to Local ADRC Websites

The partners in San Diego have been refining core ADRC services since 2004.  The Information & Assistance call center (San Diego County Aging & Independence Services) has consolidated and shared staff resources to create the hub of ADRC services.  Under one umbrella, the I&A call center staff conduct intake and applications for multiple programs; including Adult Protective Services, In-Home Supportive Services (IHSS), Multipurpose Senior Services Program (MSSP) (a Medi-Cal Home and Community-Based Services waiver), home delivered meals, veterans services and others. These and other services have been designated as Critical Pathways Providers to improve consumer access to long-term services and supports. 

The most recent goal of the ADRC effort in San Diego is implementation of the Coleman Transition Intervention (CTI) for individuals transitioning from hospital to home.

About Us San Diego County’s Aging and Disability Resource Connection (ADRC) is a shared partnership between the County of San Diego’s Aging & Independence Services (Area Agency on Aging), Access to Independence (Independent Living Center) and Trilogy Integrated Resources, Inc. In 2004, Aging & Independence Services (AIS) was awarded a grant by the California Department of Aging (CDA) on behalf of the Administration on Aging (AoA) and the Centers for Medicare & Medicaid Services (CMS) to establish the ADRC. In 2006, Access to Independence (a2i) was awarded a supplemental grant by CDA to further enhance the ADRC to better meet the needs of persons of all ages with disabilities.

The ADRC partnership has enabled us to provide seniors and younger adults with disabilities, as well as their caregivers and service providers free, comprehensive information about long term care services and support options; and access to important planning and communication tools, programs, resources, and services for seniors and people of all ages with a disability. We have enhanced access to consumers of any age or disability by providing a no-wrong door, single point of entry system for long-term care services and supports.

By establishing the Network of Care website as a component of the ADRC, we successfully created an immensely useful tool for identifying local resources and services; assisting consumers and caregivers with long-term care planning through the unique, “virtual” Long-Term Care Options Counselor; providing current literature on relevant articles for the target population; and facilitating the sharing of information to improve care coordination. Additionally, the close collaboration between AIS and a2i has enhanced our effectiveness and approach to younger disabled individuals as well as older adults, improved our ability to make referrals to programs and services, strengthened assessment capabilities and facilitated enrollment of consumers in entitlement programs.


Word document  San Diego ADRC Final Report 2011
Word document
  San Diego ADRC Semi-Annual Performance Report March 2011
Word document  San Diego NoC User Guide
Word document  San Diego NoC Bookmark
Word document San Diego ADRC Performance Report October 2010
Word document San Diego Call Center Consumer Satisfaction Survey
Word document San Diego ADRC Consumer Follow-up Cover Letter
Word document
San Diego ADRC Semi-Annual Report April 2010


PDF file Network of Care/ADRC Bookmark

San Diego ADRC Flowchart 9/9/10

CTI Program Flyer

CTI Consent Final